Connected car connects devices (cars), global data centers (GDCs), applications (web portals, smartphone applications, etc.) via Internet communication or wirelessly, and provides a new experiences.
Among connected services, GDC and application parts you will be responsible for the management work related to collaboration with other departments such as development, R&D, service planning department etc.
And also Operation manager is responsible for:
-all connected-car service operation and customer service.
-Keeps watching if NISSAN connected car service providing stable, safe and qualified service to all customers.
-Improve quality and depth of services across Nissan business locations
-monitoring and managing system capacities to deliver services according to SLAs
-manage service provider(s) and optimize quality/cost of services being received
-expand scope of operations in accordance with Nissan expansion of connected services roll out worldwide
-handle troubles escalated from customer center in Okinawa and solve problems from the technical point of veiw.
-English Skill: Advanced verbal, written communication required (ref: TOEIC Score：800 over level. Score is not a must)
-Has communication skill with valious stakeholders such as R&D Engineer, Planning person, Customer help desk and SIer.
- Experienced in customer support in a worldwide context
- Experienced in dealing with outsourcer and service providers
- Expertised in WEB app and database system operations and trouble shooting
- Has job experience of system development, system operation.
Experience of the car industry：Preferred
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