●Tracking and Reporting the Problem Management
●Implementation of root cause analysis and Improvement
【Dimensions of Position】
SA have opportunities for：
●Identify the root cause of the problems that occurred, work with the business team and other SAs to improve.
●Tracking and Reporting the Problem Management.
●Provide executive communication to Senior AMS Management（e.g. escalation, status reports）.
SA have responsible for：
●Perform all activities related to Problem management.
●Align with Global Production Support initiative to ensure consistency and process compliance.
●Work with closely SAs and vendors to be the single point of contact to serve as a communications hub to Problem management and Improvement.
●Manage the Problem management methodology including processes, templates and tools.
●Manage and maintain required documents regarding processes.
●Reporting the status and statistics related activities of Problem Management.
●5years+ : Experience developing Web system as team leader
●10years+ : Communication, collaboration and teaming skills; skills and experiences in working level communication and presentations
●3years+ : Experience in problem management in system development
●Good understanding of ITIL framework
Nice to have：
●Experiences Problem management operation with ServiceNow
●Business Systems and Problem management specialist
●Japanese : Native Level , English : Conversational Level
●Excellent Analytical thinking and Relationship Management skills
●Consultative, partnering, facilitating and influencing skills with many audiences and cultures locally