仕事内容 |
・Provide Technical Support via chat, phone and email to customers and partners ・Provide assistance with configuration, troubleshooting and best practices to customers and partners ・Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner. ・Provide fault isolation and root cause analysis for technical issues ・Communicate with R&D and Escalation team for solving technical issues |