||ICT Program Director drives large and complex Professional Services engagements towards Customer, Mobile Operators. The ICT Program Director supports Sales Division with extensive technical knowledge.
・The overall solution
・The overall cost estimation
・The delivery model （mix of on－shore, near－shore and off－shore resources）
Once the deal is won, the ICT Program Director is the head of the delivery, until the complete fulfillment of the contract, ensuring the continuity from pre－sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer satisfaction and our business objectives since these programs often have visible impact on the Business Unit and corporate results.
In addition to the pre－sales and delivery activities, there are more tasks assigned to the ICT Program Director, such as:
・Building a strong Customer Relationship at CxO－Level （IT, Engineering, Marketing, Finance etc.）. Daily presence at customer site, becoming a sort of “agent” at the customer premise to increase the customer’s trust as a system integrator.
・Driving up－sales opportunities
・Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
・Supporting asset and organizational set－up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine－tuning as well as harvesting the best practices from the programs driven.