Service Delivery Manager(Mobile Broadband/IMS/Virtualization)

求人会社名 : 会社名非公開

  • エージェント取り扱い求人


仕事内容 Service Delivery Manager will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of contracteed customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams as well as the sales organizations in Japan.

Job Responsibilities:
・Work closely with and secure customer contract fulfillment
・Collaborate and maintain relationships with internal and external stakeholders
・Manage scopes and associated budget as well as margins
・Lead emergency handling with Support Engineers in Japan and Global
・Identify and develop new business opportunities
応募資格 ・Education: Buchelor's Degree in technology field (Master's degree a plus)
・Min years of experience: 5 years in Project Management or Service Delivery Management in Telecom/IT Industries
・Domain experience: Mobile Broadband/IMS/Virtualization
・Minimum 3 years of Leadership experience
・Telecom Market insight
・Financial analysis skills a must
・Negotiation skills a must
・Business level English skills a must
・Japanese level Native or equivalent a must
・Change and improvement management skills
勤務地 神奈川県, 東京都
勤務時間 標準労働時間帯 9:00~17:30
フレックスタイム制(コアタイム10:00~16:00) 標準労働時間 7.5時間
年収・給与 非公開
待遇 有(3ヶ月)


求人会社名 会社名非公開
概要 北欧の通信機器メーカー
業種 ネットワークインテグレーター 通信・ネットワーク機器

Service Delivery Manager(Mobile Broadband/IMS/Virtualization)


株式会社スカイオーシャン (本社)



川上 伸之 (カワカミ ノブユキ)

コンサルタント歴 : 20年

  • IT/通信/インターネット
  • 外資系企業
  • 企業と密なリレーション
  • 親身なコンサル
  • 業界知識豊富
  • 事務・管理・企画
  • IT・ネットワーク
  • 営業