Customer Service Advocate||カスタマー サービス アドボケイト

求人会社名 : 会社名非公開

求人ID : MP180607-164491

  • エージェント取り扱い求人
  • 外資系


仕事内容 The Customer Service Advocate is ideally suited for customers who need current information about my client's environment:

- Assistance with Severity 1 case management, 24x7, with pooled resources after business hours
- Assistance with Severity 2‐4 case escalation management (with daily touch points on Severity 2 cases)
- Facilitation of root cause analysis and event reports
- My client's Online Support Portal and Support App reviews
- Monthly service review meetings
- Connectivity verification to ensure that you are set up for success
- Assistance with Field Change Orders, Technical Advisories, Security Advisories, and Trackable Service Events
- Life-cycle management reports (End of Service Life and service contract expiry)
- Account documentation (microcode status, hardware inventory, software version status, installation dates, and more)

My client's Customer Service Advocates have a history of working with accounts on service and support issues. That experience, coupled with astute business awareness, enables you and your team to focus on the more strategic side of IT rather than dealing with cumbersome support administration and reporting.
応募資格 - Ability to work in a high-pressure environment.
- Customer focused.
- Possess strong product/technology/industry knowledge.
- High Business (JLPT 1) or Fluent Japanese Communication skill (i.e. Reading, Writing, Speaking).
勤務地 東京都
勤務時間 詳細は面接の際にお伝えします
年収・給与 7M JPY to 10M JPY


求人会社名 会社名非公開
概要 詳細は面接の際にお伝えします
業種 システムインテグレーター・ソフトウェアメーカー

Customer Service Advocate||カスタマー サービス アドボケイト


RGFエグゼクティブ サーチ ジャパン-RGFタレントソリューションズ株式会社- (東京・大阪)

RGFエグゼクティブ サーチ ジャパン-RGFタレントソリューションズ株式会社-(東京・大阪)