RGFエグゼクティブ サーチ ジャパン-RGFタレントソリューションズ株式会社-(東京・大阪)

RGFエグゼクティブ サーチ ジャパン-RGFタレントソリューションズ株式会社- (東京・大阪)

Customer Support Manager (CSM)/カスタマーサポートマネジャー

求人会社名 : 会社名非公開

求人ID : MP180308-148794

仕事内容 ・ Applies technical expertise in order to resolve highly complex customer issues by coordinating the technical support between the field and Customer Service managers.
・ Interfaces with Senior Management, Engineering, Sales, Marketing, Customer Service and customers to resolve business, and technical issues on all products and services.
・ Manages activities of individual contributors with assigned team. Controls and directs internal resources in terms of setting time requirements and expectations.
・ Assist with the selection and training of Customer Support Managers assigned to a geographic region or country. Trains less experienced team members in working customer issues through to resolution.
・ Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction.
・ Identifies and facilitates the route of all technical queries and problem resolution from the customer to Corporate Technical Support and Engineering.
・ Ensures suitable level of service personnel and activity during problem resolution at all locations. Accountable for operational results in terms of expenses, budget, performance standards/metrics, customer satisfaction and employees.
・ Oversees the coordination, administration and execution of customer support programs, products, projects, process, performance metrics/standards for assigned area.
・ Integrates customer and Dell technology business requirements with technical requirements to determine best course of action when resolving customer issue.

(to be continued to the requirement part (応募資格))
応募資格 ・ Enables sales by positioning solutions to protect Dell technology product image while identifying sales opportunities. Gather customer intelligence on sensitivities and expectations.
・ Analyzes customer technical problems with respect to business, operational and financial areas of customer service and has responsibility for making decisions relating to these issues. Interfaces with customer on behalf of senior management via customer meetings and written communication.
・ Responsible for acting as Liaison for customer visits to the Executive Briefing Center. Travel to customer sites and company`s offices is required. Performs other duties as required. Will carry a pager and will likely be called upon during off-hours to become actively involved in resolving a customer issue.

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・Must: English & Japanese CV
・Must: High Business or Fluent level English
・Must: Native or Fluent level Japanese
勤務地 東京都
勤務時間 就業規則に準ずる
年収・給与 1000万円~1500万円
JPY 10,000,000 - 15,000,000 (Negotiable but please ask us for more info.)

求人会社概要

求人会社名 会社名非公開
概要 My client offers a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
業種 システムインテグレーター・ソフトウェアメーカー

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