・Thorough understanding of customers’ quality manuals and procedures.
・Thorough understanding of customer specifications, testing methods and procedures.
・Assistance in team program management and liaison with customers in Japan as these activities
relate to quality, testing, or validation.
・Development and negotiation of customer inspection standards.
・Educate customers on internal standards and capabilities.
・Product defect inspection, negotiation, countermeasure discussions at customers, and subsequent
communication back to Headquarters.
・PPM tracking and reporting.
・8D/customer specific defect reply development with QE at Headquarters and submission to
・When necessary, management of sorting/inspection at customers which may include sourcing and
supervision of contract sorting/inspection companies.
・Process countermeasure support.
・Sales engineering support.
・Japanese vendor evaluation/specification negotiation.