The Customer Success Manager (CSM) will manage a portfolio of customers who have purchased our strategic technology and solutions, with the goal of supporting each customer from onboarding right through to technology adoption and use expansion.
The CSM position is key to ours long term relationship with its customers, the contribution of each CSM directly impacts the value realized and the ultimate success of the business relationship.
As well as taking responsibility for developing our relationship with customers, each CSM will be expected to build positive collaborative partnerships with all key internal our organizations, to ensure customer needs are being met in a timely manner.?
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec), in order to best understand and advise customer staff.
Responsible for customer communications and conflict resolution.
||Knowledge, Skills and Abilities
Bachelor's degree, preferably in Business, Marketing, MIS or related field.
Japanese and English speaking/writing proficiency is required. Other languages desirable.
A minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.
Experience in at least one vertical market preferred.
Excellent knowledge of basic sales techniques.
Ability to work and learn independently.
Excellent written, verbal, and interpersonal communications skills.
Ability to work effectively in a team environment.
Ability to travel occasionally.
Knowledge of our products, solutions and services preferred.