||he Tokyo CTS Core Corporate and Compliance IT group is a part of global team responsible for providing business solution, support and ensuring stability for the organization.
Level 3 (L3) team work as subject matter expert (SME) and it involves interaction with L1/L2 production services team to support business users. Also interface global application team and business users and cross-regional project teams identifying and prioritizing the business needs and ensuring deliverables are meeting user expectation. In addition, implement new system with new technologies (FinTech or AI) are important for our team.
● Business and system flow analysis,requirement gathering, documentation, and project support
● Act as SME for trade flow
● Investigate production issues which are escalated to L3 team
● Hold recurring meetings with users and global and/or local application team to clarify requirements and decide priority
● Manage projects which are relatively small in size (les