株式会社ジェー・エム・アール(本社)

株式会社ジェー・エム・アール (本社)

新着 サービスビジネス部 部長(Manager of Service Account Management)

求人会社名 : 会社名非公開

求人ID : 64218i

仕事内容 Job Description:
- The manager of the Service Account Management is responsible for achieving the all Service goals
for the assigned Service business such as:
Service revenue goals
Service margin and cost goals
- Manage the Service Account Management organization and establish fully functional and effective organization to meet the organization goals and maintain the operation for the purpose of:
Manage Service Account staffs and Service business operation
Service offering and quotation management
Manage Service contract
SLA development working with HQ to create T&Cs
Delivery management of the technical education and training courses
- Manage all aspect of the Service business in identifying the opportunities and prospect within the geography and work very closely with the sales team in Service offering and promote the Service
solution to develop and close the business
- Manage account relationship with the customers and partners and promote Service
solution with these accounts or partners
- Establish agreements to incorporate partners’ products or services within our contract,
enabling to sell services contracts effectively to the end-users
- All aspects of Service Account Planning for the accounts/partners such as:
Managing critical issue directly or engage the TSO technical resource to resolve
high-level technical issues
Provide proactive product and support information (i.e. Fix lists, updates or
release information, etc.)
Address/Escalate critical problems
Provide customers/partners with status reports on “open” issues
Establish and attend the customer/partner status meeting to review changes
fixes and support activities
- All Aspects of problem resolution management and “critical account problem
resolution
- Manage All Stratus Services Contracts in:
Service proposal with the contract prepared by SAM during the sales cycle and
service offering, which includes negotiations, terms change based on the business
requirements or size of the business
応募資格 ●30歳から53歳まで
Experience Needed:
- Technical experience in servers (HW/SW) and in various application and in Customer Service
organization
- Service account management or equivalent experience focusing on the financial performance
- Account management or Sales experience in IT industry
- People management as an organization manager
- Experience in working with Service Partners or System integrator
- Strong English skill (verbal and reading/writing)
- Experience in multi-national company and work very closely with international technical resources
年齢 30歳~53歳まで
【年齢制限理由】
技能等の継承の観点から特定の職種において労働者数が相当少ない特定の年齢層に限定するため
勤務地 東京都
東京都千代田区
勤務時間 就業時間 9:00~17:30
年収・給与 700万円~1200万円
700万~1200万円
昇給年1回、賞与年2回、各種社会保険完備、通勤交通費支給
定年 60歳
休日・休暇 完全週休2日制(土・日)、祝日、GW・夏期・年末年始休暇、慶弔・有給休暇

求人会社概要

求人会社名 会社名非公開
概要 日本国内における米国ストラタステクノロジー社製フォールト・トレラント(無停止型) ・コンピュータ・システムの販売、保守および技術サービスの提供
業種 ITコンサルティング コンピューター・周辺・OA機器

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