||・ Develop and manage customer action plans for purposes of accelerating complex issue
・ Identify and coordinate resources necessary to solve issues. Escalate as required to
ensure timetables are met.
・ Provide regular status updates to customers on outstanding issues.
・ Determine root causes of escalations and develop preventative action plans to avoid recurrence.
・ Interface with SW Support Technical Managers， Engineering， Professional Services， and Marketing to ensure timely， high quality solutions to customer reported issues.
・ Provide regular status updates to senior level management.
・ Anticipate customer needs and responses， and modify communications appropriately to ensure best possible response.
・ Ensure proper documentation of issue status and progress in a customer case management system.
・ Provide metrics and reports to customers regarding support performance.
・ Understand customer business drivers and systems infrastructure in order to proactively deliver product roadmap updates， enhancement requests， available upgrades， and make qualified recommendations on appropriate SIMs and Service Packs.
・ Bachelor’s Degree in Computer Science or in “STEM” Majors （Science， Technology， Engineering and Math）， Master’s Degree preferred
・ Minimum 3 years of professional experience
・ Legal authorization to work in Japan is required. We will not sponsor individuals for employment visas， now or in the future， for this job
・ Must be willing to travel
・ Must be willing to work out of an office located in Minato‐ku， Tokyo
・ Effective written and spoken communication skills in Japanese and English.
・ Proven experience managing strategic\\escalated customer accounts.
・ Ability to make priority decisions based on customer business situations.
・ Strong communication and presentation skills.
・ Manufacturing or Automation Software Industry experience.
・ Experience working with or supporting complex software solutions in a business or manufacturing environment.
・ Strong domain and application knowledge， particularly in the areas of manufacturing automation， control， and analytics.
・ Proven Customer \\ Account Management experience.
・ Proven ability to develop and manage technical action plans.
・ Excellent organizational， customer relationship， verbal and written communication skills.
・ Proven ability to deliver influential and impactful messages to customer and internal senior leadership.
・ Exceptional say/do ratio ‐ ability to define and deliver to a plan with minimal supervision.
・ Strong common sense and logical reasoning skills.
労災保険 雇用保険 厚生年金 健康保険