||Our client is a company that offers semiconductor equipment, service etc..
1 Directs a Fields Service group and responsible for all issues within the Division, including the design, development and implementation of exceptionally complex Service programs in accordance with commitments to customer satisfaction, Profit &Loss, and budget management.
2 Anticipates future account needs and facilitates the implementation of new approaches to service programs across the division with exceptional scope and significant customer impact.
3 Directs the strategic direction for all customer relationships within the division for operational and service commitments. Interfaces with internal and external customers on Divisional business and operational issues involving the company's service commitments.
4 As part of senior business group leadership team, ensures that such programs, strategies, and processes address high value problems HVP for the division and across segment and is aligned with the organization's direction.
5 Leads interface with internal and external customers on service and customer satisfaction issues involving the divisions products.
6 Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
7 Defines performance metrics and reports on the field service division's progress against specific goals.