パーソルキャリア株式会社(BilingualRecruitmentSolutions)

パーソルキャリア株式会社 (BilingualRecruitmentSolutions)

Lead Customer Care Representative

求人会社名 : 会社名非公開

求人ID : Job-00068601

  • 上場企業
  • 語学(英語)を生かす
仕事内容 * Reporting to the Customer Care Team Leader/Supervisor, you are responsible for the day-to-day leading and guiding a team of Customer Care Representatives (CCRs) providing support to customers and channel partners. You are professional at all times, and capable of thriving under pressure, in a fast paced team environment. At all times, you place our Customers First.
* Order fulfillment - processes quotations, orders, returns, replacements, debits and credits accurately and timely.
* Manages telephone calls professionally, with proper phone etiquette.
* Responds effectively and efficiently to customer inquiries within 24 hours, ranging from orders, product availability, pricing, shipping, billing (invoices, debits and credits), documentation (proof of delivery, terms of contracts etc.), marketing promotions and sample requests.
* Manages customer complaints and follows through to ensure complete closure within 24 hours. Resolves problems through analysis of situations (RCCM) and experience to determine best use of approach and resources.
* Reviews all open sales orders and backlog; follows up with relevant supply site contacts, local procurement and planners to ensure on-time shipments. Escalates issues appropriately to ensure prompt resolution. Informs customers of product delinquency and proposed recovery dates.
* Works with planners to expedite orders outside standard lead times.
* Sets up new customer accounts where applicable and maintains good record of documentation for audit purposes.
* Reviews individual key performance indicators and ensures all measures are met.
* Supports sales and marketing teams in promotions, and offering functional expertise where applicable.
* Contributes to team effort by accomplishing related results (projects, etc.) as needed.
* Ad-hoc work tasks as deemed appropriate by the Team Leader.
応募資格 3-5 years of customer service and order fulfillment experiences Proven records of accomplishments in Customer Care or other departments are considered a plus
Proven track record of process and performance improvement
Good verbal and written communication in Japanese and English is a plus
Passionate about customer allegiance
Curious and embrace continuous process improvement
Self-starter and quick learner
Positive and greet changes as opportunities
Take ownership and responsibility for personal performance and delivering quality work
A team player who is able to work independently and yet work with others toward a common goal. Multi-task effectively in a fast-paced environment
Identify and understand problems and problem causes. Ensures rapid and transparent service recovery Understand the economic impact of decisions on the customer and the company
Communicate openly and positively in a professional and mature manner with others Actively share information with others Negotiate and influence. Provide timely, clear and accurate verbal and written communications
Capable of demonstrating sound judgment, with tact and diplomacy in negotiating and influencing, working with internal and external customers. Maintains confidentiality and maintain professional behavior at all times
勤務地 東京都
Tokyo 23 wards
勤務時間 会社規定に準ずる
年収・給与 500万円~600万円
セールスポイント Lead International Equipment Company

求人会社概要

求人会社名 会社名非公開
概要 バイリンガルリクルートメントソリューションズ(BRS)は、日本に拠点を置く人材紹介会社であり、パーソルキャリア株式会社に所属しています。私たちは、多国籍企業であるお客様に対し、多言語に対応可能なプロフェッショナル人材の紹介サービスを以下の領域において提供しています。
BRSは、パーソルグループのグローバル人材に特化した人材紹介部門です。パーソルグループは現在、国内45社、国外45社にグループ会社を擁し、28,000社を超える企業と業務提携を結んでおり、日本で第2位の規模の人材紹介会社です。私たちは、数十年に及ぶ取引関係とネットワーク構築を利用して、採用企業様と候補者様に最適な人材紹介サービスをご提供することを目指しています。

Bilingual Recruitment Solutions is the international recruitment arm of the PERSOL group. The group currently has partnerships with over 28,000 companies making it the second largest permanent placement agency in Japan. We aim to leverage decades of business relationships and networking so as to provide clients and candidates with an unrivaled recruitment service.
業種 医療機器

コンサルタントからのメッセージ

"詳細は下記までお気軽にお問合せ下さい。

Sabra Keller
Consultant
Supply Chain Management
Bilingual Recruitment Solutions
PERSOL CAREER CO., LTD.
2-4-1 Marunouchi, Chiyoda-ku
Tokyo, 100-6328 JAPAN
Tel: +81-3-6370-7460
Dir: +81-3-6386-8753
sabra.keller@persol.co.jp
https://brs-p.jp/"

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