||* Products handles: Bioprocess related products (bioreactors, tanks, and filters) and Lab Products (balances, pipettes and lab filters)
* Accurately process customers' orders into SAP, ensuring that all proper discounts, special pricing, terms of payments and shipping details are properly applied to orders.
* Work on creating order confirmations, delivery slips and invoices in SAP.
* Inform customers by fax or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
* Answer customer questions regarding product stock status and shipping
* Handle customer complaints regarding problems with orders
* Maintain customer master data, price conditions and delivery replenishment time in SAP.
* Communicate with warehouse staffs for stock verification and outbound deliveries.
* Charter truck arrangement based on the customer request.
* Handle return shipments from customers
* Communicate with overseas group factories to check product inventory situation and shipment status on a daily basis.
* Understand the shipping and product information written in English from the German HQ.
* Work with instructions from the manager of the department