||Key Performance Indicators:
* Response for the managing of core KPIs, including steering actions for improving performance within related business unit(s), i.e. Delivery Reliability, Days of Sales Outstanding, # of order / FTE
Customer relationship management:
* Manage customer relationships in accordance with related business unit(s), and sales strategies, e.g. perspectives, sales excellence, value based management, key account management, and business rules.
Order to Cash and Non-conformance management:
* Provide order management-related expertise and information to business, functional counterparts and related business unit(s) customer services community for continuous process improvement, system harmonization and solution coordinator for process problem solving.
* Offer guidance to CSO team in capturing customer expectation / requirement in NCM process within own responsible business area.
* Analyze the root causes, propose corrective measures and ensure on-time closure of the end-to-end process in coordination with BUs and Functions for non-product quality complaints
* Propose solutions in order to enhance customer satisfaction as well as to enhance efficiency as solution provider within related own OTC area.