||People management is NOT required
This role requires deep e-commerce experience and an in-depth understanding of SMB economics and models, platform, and the competitive and industry landscape. Successful candidates should be quick learners, strategic thinkers, problem solvers, and have an entrepreneurial spirit.
This role is heavily cross-functional and ideal for candidates who enjoy defining and building new businesses and getting deeply involved in tactics and execution.
Work with the company's SMB leader to define, launch, and drive strategic and operational initiatives
Support strategic short and long range planning for SMB business. Manage cross-functional, global teams.
Structure and execute operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, supporting analyses and developing final recommendations
Drive cross-functional alignment on multiple initiatives including but not limited to operational excellence, change management, board submissions, goal setting etc.
Perform organizational roles that ensure that protection regulations are followed
Supervise the customer service units and ensure that they are in line with customer satisfaction objectives
Evaluate customer related statistics and data.
Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting
Organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions