||Bachelor's degree required (or additional 2 years of experience in lieu of a degree).
Minimum 5 years of relevant professional experience with an emphasis on Consumer Services, Retail, or the Service Industry required. Experience working in a global business environment preferred but not required.
Proven track record of developing and successfully implementing world class customer service programs in retail, contact center, or similar types of environments required. Capability of making sound business decisions and quickly understanding new information and situations.
Strong presentation skills, and excellent written and verbal communication skills, including results packaging and development of management presentations required.
Detail minded with strong organizational, problem solving, and analytical skills with attention to detail and the ability to prioritize multiple tasks and manage time (meetings, etc.) to ensure the needs of the business are met. Six Sigma, COPC or LEAN Process Certification is desired but not required.
Strong computer skills, including experience navigating the internet and using PC. Advanced Microsoft Power Point or Apple Key Note a plus.
Business level written and verbal communications skills in English and Japanese required. Language requirement (e.g. Fluency in Japanese and English required. Minimum TOEIC 800+.).