パーソルキャリア株式会社(BilingualRecruitmentSolutions)

パーソルキャリア株式会社 (BilingualRecruitmentSolutions)

Consumer services manager

求人会社名 : 会社名非公開

求人ID : Job-00049557

  • 語学(英語)を生かす
仕事内容 * Ensure consumers are receiving a premium experience while constantly understanding and analyzing trends to develop strategies to improve consumer satisfaction.
* Champion and propagate values across the business while improving and creating both internal and external operational processes.
* Manage and develop the internal Consumer Services Team along with leading contract maintenance and creation.
* Interview and hire top talent for the internal team which consists of training, quality, knowledge base, and operations.
* Work with key stakeholders across the matrix to identify and address consumer friction points, primarily working with teams whose focus is primarily serving our Direct Digital Consumers.
* Partner with local and global team members to enhance consumer journey & manage the relationship with outsource partners.
* Leverage and partner with Consumer Services Global team (COE) to ensure consistent experiences
応募資格 Bachelor's degree required (or additional 2 years of experience in lieu of a degree).
Minimum 5 years of relevant professional experience with an emphasis on Consumer Services, Retail, or the Service Industry required. Experience working in a global business environment preferred but not required.
Proven track record of developing and successfully implementing world class customer service programs in retail, contact center, or similar types of environments required. Capability of making sound business decisions and quickly understanding new information and situations.
Strong presentation skills, and excellent written and verbal communication skills, including results packaging and development of management presentations required.
Detail minded with strong organizational, problem solving, and analytical skills with attention to detail and the ability to prioritize multiple tasks and manage time (meetings, etc.) to ensure the needs of the business are met. Six Sigma, COPC or LEAN Process Certification is desired but not required.
Strong computer skills, including experience navigating the internet and using PC. Advanced Microsoft Power Point or Apple Key Note a plus.
Business level written and verbal communications skills in English and Japanese required. Language requirement (e.g. Fluency in Japanese and English required. Minimum TOEIC 800+.).
勤務地 東京都
Tokyo 23 wards
勤務時間 会社規定に準ずる
年収・給与 1200万円~1300万円
セールスポイント Customer service for major footwear

求人会社概要

求人会社名 会社名非公開
概要 It is the top foreign company of fitness and professional sports products. It has been developing business in countries around the world as a global company in the top level.
業種 商社(食品・化学・医薬・その他)

コンサルタントからのメッセージ

"詳細は下記までお気軽にお問合せ下さい。

Nick Abe / 阿部 ニック
Consultant
Sales & Marketing
Bilingual Recruitment Solutions
PERSOL CAREER CO., LTD.
Marunochi Bldg. 27F-28F 2-4-1 Marunochi
Chiyoda-ku Tokyo 100-6328
Tel: +81-3-6370-7460
Dir: +81-3-6478-1768
nick.abe@persol.co.jp http://igs.inte.co.jp/
"

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