ヘイズ・スペシャリスト・リクルートメント・ジャパン株式会社(東京本社)

ヘイズ・スペシャリスト・リクルートメント・ジャパン株式会社 (東京本社)

IT Service Management, IT BCP, D/R Manager

求人会社名 : 会社名非公開

求人ID : FT-MA-1128776

仕事内容 Primary service owner for Incident, Problem and Change Management process
- Design & optimize the ITSM processes to ensure consistency across all IT (Application Development and Infrastructure organizations)
- Align to the company global process and tools(Service Now) where possible. Design and operations need to be continuously improved by cooperating/discussing with global service owner.
- Tailoring communications to various key stakeholders during high impact incidents is a critical responsibility
- Ensure root cause analysis and remediation plans are tracked and implemented in a timely manner
- Although not a primary responsibility, be familiar with the CAB (Change Advisory Board) process enough to act as a deputy and backup for the CM service owner.
- Define KPIs for IT services and drive improvements based on KPI data
- Staff and vendor management relate to delivering IT services
- Ensure compliance with control policies and all risks identified through self-assessments or outside groups are addressed in a timely manner
応募資格 - Leadership skills to manage an unit of 3+ staff (FTE + vendors staff)
- Strong teamwork skills to work across regions (Asia, US, EMEA) and with other parts of the Japan IT organization (App Dev, services within Infra org)
- Broad IT understanding ( in-depth technical skills is not)
- Have a strong understanding of the ITIL model
- Experience working in insurance or bank is recommended
- 5+ years’ work experience and 3+ years’ experience in a similar ITSM (ITIL related role) or Help Desk based role is desired
- Native Japanese + business level English is a minimum requirement. Full bilingual desired.
年齢 ~49歳まで
【年齢制限理由】
長期勤続によるキャリア形成のため若年者等を採用するため(職務経験不問)
勤務地 東京都
勤務時間 社規定による
年収・給与 ~1200万円
up to 12M JPY

求人会社概要

求人会社名 会社名非公開
概要 著名外資系保険会社にてIT Service Managementのお仕事です。
業種 生命保険