ヘイズ・スペシャリスト・リクルートメント・ジャパン株式会社(東京本社)

ヘイズ・スペシャリスト・リクルートメント・ジャパン株式会社 (東京本社)

【学術】メディカル・インフォメーション Associate Director

求人会社名 : 会社名非公開

求人ID : LS-PH-7

仕事内容 Be responsible for managing operators who answer and correspond to the enquiries coming from healthcare professionals as well as patients through phone calls.

Preparing the standard responses (FAQs) utilizing a database of Standard Response Documents created by the company in response to inquiries.

Developing the request handling process for responses to healthcare professionals, consumers, and employees requesting medical/product information regarding the company's products.

Maintaining a record of all information dissemination via the CRM database.

Recognizing, obtaining pertinent data on, and accurately transmitting any reported adverse events or product complaints to the appropriate internal departments in a timely manner.

Working collaboratively with the field-based Medical Science teams or others to ensure appropriate follow-up with customers occurs when indicated.
応募資格 Needed:
-At least 5 years of Medical Information experience
-At least 3 years of line management experience, preferrably for Medical Information
-Business level English and fluent Japanese

Preferred:
-Pharmacist license
-Management of outsourced companies call center
勤務地 東京都
勤務時間 Normal
年収・給与 ~1700万円
Up to 17 million yen

求人会社概要

求人会社名 会社名非公開
概要 更なる詳細に関しましては、下記までお気軽にご連絡ください。
Feel free to contact the following for the further information.

ヘルスク ポリーヌ (Pauline Herscu)
Tel: 03-3560-2772
Email: pauline.herscu@hays.co.jp
業種 食品・医薬品・化粧品

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