株式会社フジキャリアデザイン(人材紹介部)

株式会社フジキャリアデザイン (人材紹介部)

The Customer Technical Support

求人会社名 : SS16463

求人ID : SS16463

  • 外資系
  • 従業員1000名以上
  • 年間休日120日以上
  • 土日祝日休み
  • 勤務地限定
  • 語学(英語)を生かす
  • 育休・産休・介護休暇実績あり
  • インセンティブ制度あり
仕事内容 知財・特許に関する当社Webサービス機能のカスタマーサービス
メール応対8割(Salesforce使用)残りはチャット・電話

you will be responsible for the following:
The Customer Technical Support (CTS) Representative provides technical support services of OUR Intellectual Property & Science products to our present and potential customers. This involves staffing the Customer Technical Support Desk as assigned and answering customer questions. He/She fully documents each case, working in a call centre environment, following established CTS processes within the service level agreement.
To meet this goal, in-depth knowledge of web product delivery, architecture, software and middleware, computers, network operating systems, network architecture/infrastructure is important. In-depth knowledge of database searching and analysis functions, file management, electronic publishing, the patent/literature scholarly process and the drug development process would be helpful. He/She facilitates an effective and efficient work flow through the CTS department, working closely with the Manager
応募資格 ・ Understanding of the patent life-cycle
・ Knowledge of database searching and analysis functions and electronic publishing, the
patent/literature scholarly process / drug development
・ Native level Japanese with experience in customer facing roles, and fluency in English especially in
technical information writing
・ Strong oral and written technical and interpersonal communication skills including sensitivity to user
・ Knowledge on Service Level Agreements (SLAs) & Call Center Metrics
・ Adaptability to work in multicultural environment, i.e., collaborating with peers across various
countries
・ Ability to interact effectively with other technical and non-technical resources
・ Excellent customer service skills
・ Good analytical and problem-solving skills
パテント、特許に関する総論的理解
英文レポート作成能力(Saleforce)

年齢 25歳~45歳まで
【年齢制限理由】
技能等の継承の観点から特定の職種において労働者数が相当少ない特定の年齢層に限定するため
勤務地 東京都
港区
勤務時間 9:30~17:30(60分休憩あり)実働7時間労働
年収・給与 650万円~800万円
650~800万円(年収の8%ボーナス支給:評価基準は面接時に説明)
待遇 社会保険完備
休日・休暇 土日祝祭日・年末年始、2017年度210日間
この案件は転職回数に制限のある案件です。 この案件は転職回数4回までの方が応募できる案件です
選考過程 1_書類審査(英文レジュメ)
2_Pre Interview(30分程度人事と電話面談・20分程度英会話による英語力確認)
3_担当部課長職面接(1時間)+人事部面接(1時間)
4_海外拠点電話面接(US & Singapore)
以上

求人会社概要

求人会社名 SS16463
設立 1851年1月
資本金 0
概要 OUR clients are the trailblazers and risk takers who come up with life-changing ideas. We’re looking for our own trailblazers to help us keep providing clients some of the world’s most trusted brands, spanning scientific and academic research, patent analytics, pharmaceutical and biotech intelligence and IP management.
業種 コンサルティングファーム・シンクタンク

コンサルタントからのメッセージ

This position provides customers’ input to several departments, among them, Sales and Marketing, Product Development, Project Management, Production, Development & Quality Control, Electronic Product Systems, and Customer Services.