・Responsible for the management of certain customer account operation.
・Manage the budget of the business and responsible for the delivery of the P&L.
・Manage the customer relationship and achieve high customer satisfaction.
・Is to continuously develop alternative solutions with its team to improve the long term success with the customers.
・Involve and participate the activity organized and contribute to the regional requirement.
・Manage the vendors to ensure that the operation meets the expectation of the customers.
・To ensure our service to meet contractual commitment with the customers account assigned.
・Ensure regular, timely and accurate reporting of service, cost and quality KPI.
・Continuous process improvement, which lead to cost reduction or improve customer satisfaction.
・Participate in customer operational reviews, presentation and proposals locally.
・Present and sell proposal/idea to and convince customers.
・Develop new business opportunities with existing customers.
||・At least 2 years direct experience in any of Retail and Consumer sector customers business is preferable
・At least 2 years working experience in Asia/Japan is preferable
・At least 3 years management experience with responsibility for operations and profitability in a multi-account environment
・Cross cultural competence and International business exposure/experience
Leadership through effective communication and ability to influence outcomes across multiple regional locations
・Strategic Management and Planning
・Organizational skills with ability to prioritize under pressure