||Key objectives of the role:
Responsible for partnering with multiple departments to manage the strategy, architecture, user experience, marketing, project solutions & execution across all consumer facing Omni-Channel domains and business capability areas.
Serve as the leader, solution architecture, partner and motivator on cross-functional teams during the life cycle of project development and management.
Ensure programs contribute positively to the Brand DNA, strategy, growth, and profitability.
Main areas of responsibility:
Develop primary Omni-Channel business capabilities that enable selling products, engaging customers, and create new, branded consumer experiences.
Champion the needs of the customer and business stakeholders throughout the execution of a project, ensuring that what is delivered meets the original goals and objectives.
Collaborate with regions, business partners and other stakeholders to develop road maps, track budgets, timelines, rollout strategies, define/track/own KPIs and measure ROI.
Partner with creative, product marketing, communication, PR, merchandising, and regional teams and other business partners on digital programs; Coordinate solution implementation, modification and support post-launch change management efforts, as needed
Create executive-level presentations summarizing strategy, plans and progress
Coordinate with stakeholders, test programs to ensure optimal experience and quality assurance
Conduct analysis to measure the results, benefit/impact, and identify optimizations
Work with cross-functional teams to leverage synergies, align on expectations, distribute learnings and negotiate trade-offs when necessary
Lead multiple, concurrent projects in various phases of ideation, execution, or delivery
||Soft/ Management Skills:
Proven track-record and demonstrated leadership of direct reports and indirect project teams
Ability to work independently and successfully operate in areas of uncertainty and ambiguity
Creative thinker and multi-tasker with impeccable attention to detail
Must have a “roll-up-your-sleeves” and “get it done” mentality, with ability to change direction seamlessly and motivate team members
Ability to communicate both verbally and in written presentation format to business leaders at all levels and influence key stakeholders across the organization
Exceptional interpersonal, organizational and planning skills.
At least 5 years of omnichannel or e-commerce experience required
Hands-on experience building customer-facing digital programs or implementing digital retail or enterprise solutions
Strong knowledge of web technologies, specifically CMS platforms, databases, asset management tools, e-commerce platforms and Google Analytics
Demonstrated technical acumen with an ability to understand technology solutions and potential tradeoffs; able to communicate technical concepts to business users and creative teams
Strong knowledge of Omni-Channel applications such as POS, E-commerce, Mobile, Apps, etc.
Luxury experience preferred activities
|Main areas of responsibility(続
||Support cross-functional team’s digital execution strategy, while measuring success in terms of business drivers and customer experience value. Projects will cut across digital technology, e-commerce, marketing, mobile, content, database development, events & operational efficiency.
Provide and update guidelines and solutions to help grow partner/retailer e-commerce.
Expand functionality and capabilities of brand to increase service offering and profitability.
Identifies new opportunities and develops business cases (including detailed financial models) for technology solutions that drive incremental business for the Brands