シーディエスアイ株式会社(CDS K.K.)

シーディエスアイ株式会社 (CDS K.K.)

新着 Technical Support Operations Assistant / テクニカルサポートオペレーションズアシスタント

求人会社名 : 会社名非公開

求人ID : MP180205-146443

  • 外資系
  • 語学(英語)を生かす
仕事内容 The Technical Support Operations Assistant will assist with analyzing issues reported by customers. Part of the regular responsibilities will include reviewing email and other feedback from customers, acting on the feedback, and providing the data to the Support team. This role will also be responsible for scheduling customer calls and the administrative needs associated with the Support team.

・ Monitor queue for customer email, attachments, and log files
・ Update cases based on data received from customers
・ Schedule and setup the Upgrade Assistance Program
・ Contact customers as appropriate
・ Follow-up with customers regarding cases and calls
・ Request data from customers
・ Assist with downloading data from customers
・ Keep cases updated with engineering status and updating engineering on case status
・ Assist with case triage as needed
・ Assist with various departmental administrative tasks including expense tracking, travel coordination, meeting set-up, etc.
応募資格 ・ Natural problem solver
・ Highly creative and curious
・ Excellent verbal and written communication skills
・ Ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure
・ Strong attention to detail and organizational skills
・ Ability to multi-task and handle frequent interruptions
勤務地 東京都
勤務時間 -
年収・給与 500万円~600万円
5M JPY - 6M JPY

求人会社概要

求人会社名 会社名非公開
概要 -
業種 システムインテグレーター・ソフトウェアメーカー

この職種に関連するキーワードから探す