||The Technical Support Operations Assistant will assist with analyzing issues reported by customers. Part of the regular responsibilities will include reviewing email and other feedback from customers, acting on the feedback, and providing the data to the Support team. This role will also be responsible for scheduling customer calls and the administrative needs associated with the Support team.
・ Monitor queue for customer email, attachments, and log files
・ Update cases based on data received from customers
・ Schedule and setup the Upgrade Assistance Program
・ Contact customers as appropriate
・ Follow-up with customers regarding cases and calls
・ Request data from customers
・ Assist with downloading data from customers
・ Keep cases updated with engineering status and updating engineering on case status
・ Assist with case triage as needed
・ Assist with various departmental administrative tasks including expense tracking, travel coordination, meeting set-up, etc.