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Customer Administration Specialist

求人会社名 : グローバルにネットワークを持つ老舗金融情報企業

求人ID : RR006

  • エージェント取り扱い求人
  • 外資系
  • 時短勤務あり
  • フレックスタイム制
  • ストックオプションあり
  • 語学(英語)を生かす

募集要項

仕事内容 ・Act as first line support for front office on queries about order process, system, non-standard contract, pricing, etc. Advise how these should be managed successfully but within the guidelines of SOX compliance and internal commercial policy.
Liaise with operation teams for order processing, billing/credits procedures, etc., by product, by system.
・Operate contracts creation, order processing, user ID management, billing related queries, and other type sales activities, using Salesforce platform.
・Administer complex deals in collaboration with front office and operation teams
・Assist internal/external clients in debt collection and reducing long term/complex billing issues
・Assist key strategic clients in managing subscription users
・Develop customers’ relationships to address administrative issues, working closely with internal stakeholders to resolve
・Work directly with clients to deliver administration service improvement programs by promoting benefits to clients and providing training and support
・Support dispatching contract documents and obtaining signed contracts from customers
・Address any gap in the administrative process that prevents business performance and assists to deliver the improvements
応募資格 ・Minimum 5 years of experience in supporting or working within a sales and/or an administration team.
・Client-facing job experience is preferable.
・Multi-tasked. Excel at execution ‐ quick and accurate.
・Working experience in fast-pacing/fast-changing environment is essential.
・Excellent communication skills in writing, telephone, meeting management, questioning & listening, influence & negotiations, and global collaboration
・Critical thinking ‐ analytic, objective and creative to deliver solution.
・Team focused, with the ability to work collaboratively with cross functional partners to achieve objectives.
・Flexible and adaptable.
・Native level in Japanese. Business Level in English (TOEIC: 700+ or equivalent).
・Working experience in banking or security business is preferable
年齢 ~40歳まで
【年齢制限理由】
長期勤続によるキャリア形成のため若年者等を採用するため(職務経験不問)
勤務地 東京都
港区赤坂
勤務時間 9:30 ~ 17:30(部署・職務により始業・就業時間が異なる場合あり)
フレックスタイム勤務制度、在宅勤務制度あり
年収・給与 400万円~1500万円
待遇 試用期間あり

・通勤手当(当社規程に基づき定期券代相当額を支給)
・インセンティブ(当社規程に基づき決定)
・雇用保険、労災保険、健康保険、厚生年金保険
確定拠出年金、団体生命保険、団体長期所得補償保険、
育児・介護休業制度、育児・介護短時間勤務制度、病児保育サービス、
私傷病休暇・休職制度、慶弔金、従業員支援プログラム(カウンセリング提供)、
スポーツクラブ補助金、従業員持株制度、永年勤続表彰など
・健康保険組合の保養所なども利用可能
休日・休暇 年次有給休暇
特別休暇(結婚休暇、出産休暇、忌引休暇)
年次特別有給休暇(病気休暇、ウェルビーイング休暇)
産前・産後休暇、子の看護休暇、介護休暇

求人会社概要

求人会社名 グローバルにネットワークを持つ老舗金融情報企業
概要 Customer Administration Specialist serves as the effective liaison between front office (sales teams) and back office (operation teams ‐ Tokyo, Manila, Bangalore, St. Louis, etc.), connecting with relevant stakeholders in the organization. She/he is responsible for ensuring our sales process to operate effectively from pre-sales to cash collection, and promoting administrative service improvement programs.
業種 その他金融

Customer Administration Specialist

この求人の取扱い紹介会社

株式会社 アルーシャ (本社)

株式会社 アルーシャ(本社)

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