株式会社 アルーシャ(本社)

株式会社 アルーシャ (本社)

Senior Technical Specialist

求人会社名 : グローバルにネットワークを持つ老舗金融情報企業

求人ID : RR002

仕事内容 ・Provide expert technical support for several products
・Interact with clients and product teams and 3rd party service providers
・Provide expert technical support for problem resolution, including reproduction of customer issues
・Deliver product or technical trainings to frontline teams
・Escalate major, elusive, and recurrent issues that are impacting clients
応募資格 Native level Japanese and fluency in English is required
Logical thinker/problem solver who is self motivated and a strong contributor within a team
Expert working knowledge of operating systems, networks, IT security and Office suite of products
Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets
Experience in a customer service environment and having outstanding Customer Service skills
Ability to work with virtual teams to successfully deliver projects or resolutions to escalations
Demonstrates can-do attitude in challenging situations
Knowledge of any programming language is a plus
年齢 ~40歳まで
【年齢制限理由】
長期勤続によるキャリア形成のため若年者等を採用するため(職務経験不問)
勤務地 東京都
港区赤坂
勤務時間 9:30 ~ 17:30(部署・職務により始業・就業時間が異なる場合あり)
フレックスタイム勤務制度、在宅勤務制度あり
年収・給与 400万円~1500万円
待遇 試用期間あり

・通勤手当(当社規程に基づき定期券代相当額を支給)
・インセンティブ(当社規程に基づき決定)
・雇用保険、労災保険、健康保険、厚生年金保険
確定拠出年金、団体生命保険、団体長期所得補償保険、
育児・介護休業制度、育児・介護短時間勤務制度、病児保育サービス、
私傷病休暇・休職制度、慶弔金、従業員支援プログラム(カウンセリング提供)、
スポーツクラブ補助金、従業員持株制度、永年勤続表彰など
・健康保険組合の保養所なども利用可能
休日・休暇 年次有給休暇
特別休暇(結婚休暇、出産休暇、忌引休暇)
年次特別有給休暇(病気休暇、ウェルビーイング休暇)
産前・産後休暇、子の看護休暇、介護休暇

求人会社概要

求人会社名 グローバルにネットワークを持つ老舗金融情報企業
概要 Technical Support is searching for highly talented and motivated persons to be part of its growing team with footprints across the globe.
The ideal candidate would be technical experts with strong analytical skills, have a strong desire to learn and posses a strong sense of customer service.
Technical Support works in the fast-paced environment of Market Data where our customers expect timely and accurate resolutions.
We are looking for individuals that take ownership and follow through on commitments to our customers.
The qualified and successful candidate will be part of the Desktops team and would be expected to adapt quickly and work in a collaborative environment to deliver positive customer experience.

業種 その他金融

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